Shipping policy
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Lumetrov.
Order Processing Time
All orders are processed within 2–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays. In such cases, processing will begin on the next business day.
Shipping Delays
In rare situations, shipping may be delayed due to factors outside our control, including but not limited to severe weather conditions, carrier delays, or logistical disruptions.
In such cases, orders will be shipped once normal operations resume.
Estimated Delivery Time
The estimated delivery time is 30–45 business days, depending on the destination and carrier conditions.
Please note that delivery times are estimates only and may vary due to customs processing, carrier delays, or external factors.
Shipping Fees
- Orders over $40 USD qualify for free standard shipping
- Orders under $40 USD will be charged a standard shipping fee at checkout
- Large or oversized items may require additional shipping fees calculated based on weight and do not qualify for free shipping
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your shipment at:
https://www.17track.net/en
Lost or Missing Packages
If your package is lost, delayed, or not delivered within the expected timeframe, please contact our support team at admin@lumetrov.shop for assistance.
We will work with the carrier to investigate and resolve the issue.
Contact Information
If you have any questions regarding shipping, you may contact us:
Store Name: Lumetrov
Legal Representative: JENNIFER GIL
Email: admin@lumetrov.shop
Phone: +1 559-762-6839
Business Address: 804 Lafayette Ave, Brooklyn, NY 11221, United States