Shipping policy
Last Updated: June 22, 2026
Thank you for shopping with Lumetrov. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
All orders are typically processed within 2–3 business days after payment has been successfully confirmed.
Orders are processed and shipped during normal business days only. Orders placed on weekends or public holidays will be processed on the next available business day.
Please note that processing times may be extended during periods of high order volume or due to unforeseen circumstances.
Shipping Time
After your order has been processed and dispatched, the estimated delivery time is approximately 30–45 business days, depending on your destination and local carrier operations.
Delivery times are estimates only and are not guaranteed.
Shipping Delays
While we strive to ensure timely delivery, shipping delays may occasionally occur due to factors beyond our control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Customs inspections
- Transportation disruptions
- Carrier service interruptions
- Other unforeseen circumstances
If shipping operations are affected by unstable conditions, orders will be dispatched or continue moving through the delivery network once those conditions have been resolved.
Shipping Costs
Shipping rates and free shipping eligibility vary depending on the country or region of delivery.
The shipping options available for your location, including any applicable free shipping thresholds, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
To track the latest status and location of your shipment, please visit:
Please allow several days for tracking information to become available after shipment.
Lost Packages
If you believe your package has been lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue and assist you in finding a suitable resolution.
For lost package inquiries, please contact:
Email: admin@lumetrov.shop
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete shipping address is provided, delivery delays or failed deliveries may occur. Please contact us immediately if you notice an error in your shipping information after placing an order.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Store Name: Lumetrov
Legal Representative: JENNIFER GIL
Email: admin@lumetrov.shop
Phone: 079-76-3409
Business Address: 804 Lafayette Ave, Brooklyn New York 11221, United States